Refund policy

You see the finished photo and its compliance report before paying, so you only pay for a result you're happy with.

When we refund

• You were charged but could not download your files.
• You were charged twice for the same photo.
• Your photo was rejected for a technical reason our compliance check should have caught (size, head height, eye line, background).

How to ask

Email support@getvisaphoto.com within 30 days with your order link and, if relevant, the rejection notice. Approved refunds go back to the original payment method via Razorpay, usually within 5–7 working days.